FAQ

What types of products does Bernad offer?

Bernad specializes in high-performance equipment for material handling and landscaping. Our product range includes gas engine tracked dumpers and electric hydraulic tipping dump carts, designed for efficiency and reliability in demanding environments such as construction sites, farms, and gardens.

What is the load capacity of your dumpers and carts?

Our products are engineered to handle substantial loads, with many models offering load capacities that exceed industry standards. Specific load capacities can vary by model, and detailed specifications are available on each product page.

What is your return policy?

We have a 30-day return policy, allowing customers to return items in their original condition for a full refund. To initiate a return, please contact us within 30 days of receiving your order. Items must be unused, with tags, and in their original packaging.

How do I initiate a return or exchange?

To start a return or exchange, please contact us at contact@bernad.shop or call us at +17624385278. We will provide you with a return shipping label and instructions on how to proceed.

What should I do if my product arrives damaged or incorrect?

If you receive a damaged or incorrect product, please inspect your order immediately and contact us as soon as possible. We will evaluate the issue and work to resolve it promptly, ensuring you receive the correct item or a replacement.

What shipping options do you provide?

We offer Economy Shipping with an estimated delivery time of 3 to 7 business days. Orders are processed within 1-3 business days, and we provide free shipping on all orders. Please ensure your shipping address is accurate to avoid any delivery issues.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the carrier's website.

What if I have not received my refund?

If you have not received your refund after the return has been processed, please check your bank account and contact your credit card company, as processing times may vary. If you still have not received your refund, please reach out to us for assistance.